Don't get too excited if you come across this company, once they have your money they don't really seem bothered to make sure you get the goods you ordered.
OK so let's start with the good news - we took delivery of exactly what we ordered from them on Thursday August 28th instead of Friday 22nd as promised.
We waited in all day Friday waiting for the delivery that never came. That is a real waste of a day on holiday. Because we could not contact Breathing Space on the Monday (UK Bank Holiday) we also waited in on the Monday.
By Tuesday Breathing Space customer services promised to get back to us with news of the delivery, we waited, and they did not come back to us.
Getting in touch with hem we forced them to give us the contact details of the actual distributor (EHS) who they had told to dispatch the products to us. From them we learned that they had not been dispatched on Tuesday 19th August (as confirmed by Breathing Space) but had only been collected by the courier company on Friday 22nd.
EHS gave us contact details of the courier and the courier confirmed that the package was then left in their depot across the weekend and Bank Holiday. The UK courier company gave us the contact details of the french courier who would actually deliver the package and they confirmed that it would be on the Thursday.
At this point we felt we could leave the house and enjoy some holiday.
My big gripe is that we were able to discover all this for ourselves, indeed we had to discover this for ourselves because Breathing Space customer service could not be bothered to give any "service" to a "customer". The final promise from Breathing Space was when the manager got back (on September 1st) they would be in touch. Have a guess - have they?
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