Dehumidifier supplier - Breathing Space

Don't get too excited if you come across this company, once they have your money they don't really seem bothered to make sure you get the goods you ordered.

OK so let's start with the good news - we took delivery of exactly what we ordered from them on Thursday August 28th instead of Friday 22nd as promised.

We waited in all day Friday waiting for the delivery that never came. That is a real waste of a day on holiday. Because we could not contact Breathing Space on the Monday (UK Bank Holiday) we also waited in on the Monday.

By Tuesday Breathing Space customer services promised to get back to us with news of the delivery, we waited, and they did not come back to us.
Getting in touch with hem we forced them to give us the contact details of the actual distributor (EHS) who they had told to dispatch the products to us. From them we learned that they had not been dispatched on Tuesday 19th August (as confirmed by Breathing Space) but had only been collected by the courier company on Friday 22nd.

EHS gave us contact details of the courier and the courier confirmed that the package was then left in their depot across the weekend and Bank Holiday. The UK courier company gave us the contact details of the french courier who would actually deliver the package and they confirmed that it would be on the Thursday.

At this point we felt we could leave the house and enjoy some holiday.

My big gripe is that we were able to discover all this for ourselves, indeed we had to discover this for ourselves because Breathing Space customer service could not be bothered to give any "service" to a "customer". The final promise from Breathing Space was when the manager got back (on September 1st) they would be in touch. Have a guess - have they?

Another dehumidifier note

Despite promises from Breathing Space, the company we turned to for our dehumidifier, we have heard nothing from them so my campaign against them gets quietly underway. Step one is to name them, and advise caution. Step two will be another attempt to contact them on Monday.

Now is the morning of our dehumidifier

I will tell this tale at length quite soon but for now it's sufficient to say we have one.
The saga began during the last visit when we decided that installing a dehumidifier in the house would be a great benefit over the winter months. Local research suggested we would have a better range to chose from in England and so it turned out to be.

Extensive researh identified that most dehumidifiers operate very badly at low temperatures but one variety is effective down to about 5c. We selelcted our model and suppplier and began the process of ordering one - for delivery to France. Our sellected supplier assured us of delivery in three days from dispatch and we agreed that they could and would dispatch on Tuesday 19th August, delivered on the Friday. Anika came over to be here. The supplier confirmed dispatch in an email but nothing turned up. The sort version is that we eventually took delivery on Thursday 29th August almost a week later than promised. We are taking this up with the supplier and depending on their response I might tell more.....